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Elements and Performance Criteria

Required Skills

Required skills

Required skills include

applying enterprise procedures for the receipt of information requests release of information and record keeping

analysing and prioritising requests for information

locating and organising relevant information from a range of sources

providing information that is accurate clear unambiguous and meets the clients needs

preparing written documents that are free from spelling grammatical and formatting errors

seeking advice when requests for information are unclear or are beyond scope of competenceresponsibility

listening actively and asking questions to clarify a clients understanding

maintaining security and confidentiality of information in accordance with enterprise procedures

maintaining records

Required knowledge

Required knowledge includes

common sources of environmental information

environmental protectionmanagement terminology concepts and principles

siteprojectprogram characteristics and the nature of activities

environmental legislativeregulatory requirements relevant to siteprojectprogram within scope of responsibility

enterprise environmental management plans procedures control measures and management actions for siteprojectprogram within scope of responsibility

environmental management values environmental issues risks and impacts for siteprojectprogram

enterprise procedures for the receipt of information requests release of information and record keeping

Evidence Required

Overview of assessment

Competency must be demonstrated in the ability to perform consistently at the required standard

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently apply the skills covered by this unit of competency in new and different situations and contexts Critical aspects of assessment and evidence include

following enterprise procedures for providing environmental information to customers

locating and supplying accurate reliable information that meets the customers needs

providing authorised information using language style and format that is readily understood

communicating information within the expected timeframe and confirming the clients understanding

Context of and specific resources for assessment

This unit of competency is to be assessed in the workplace or a simulated workplace environment

Assessment should emphasise a workplace context and procedures found in the candidates workplace

This unit of competency may be assessed with

MSSA Report environmental data

MSS025003A Report environmental data

environmental monitoring units such as the MSSA and MSSA series units of competency

environmental monitoring units, such as the MSS024000A and MSS025000A series units of competency.

The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team

Resources may include

siteprojectprogram history

relevant legislation codes standards enterprise environmental management policies plans strategies procedures and checklists

access to a computer internet data sets enterprise information management system and reports

Method of assessment

The following assessment methods are suggested

review of environmental information provided by the candidate to a range of customers

feedback from supervisor and customers that the candidate consistently provides timely information which meets their needs

oralwritten tests involving environmental management terms principles legislativeregulatory requirements enterprise environmental management plans policies and procedures

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

The language literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a worklike environment

Guidance information for assessment

Range Statement

Codes of practice	Where reference is made to industry codes of practice, and/or Australian/international standards, it is expected the latest version will be used
Legislation, standards, codes, policies, strategies, procedures and/or enterprise requirements	Legislation, standards, codes, procedures and/or enterprise requirements may include: federal legislation, such as: Environment Protection and Biodiversity Conservation Act 1999 Australian Heritage Council Act 2003 Native Title Act 1993 state/territory government legislation and regulations and local government by-laws, policies, and plans dealing with: land use, acquisition, planning and protection environmental protection cultural/heritage protection vegetation management nature conservation and wildlife/plant protection water and water management soil conservation pollution and contaminated sites fisheries, forestry and mining operations Australian and international standards, such as: AS/NZS ISO 14000 Set:2005 Environmental management standards set national strategies, such as: National Water Quality Management Strategy National Strategy for Ecologically Sustainable Development National Greenhouse Strategy environmental management plans, and site information about applicable legislative requirements and approval requirements information about site processes and work schedules information about emergency preparedness and response monitoring/inspection procedures and management actions to prevent/control environmental impacts or risks sampling and in-situ measurement procedures (e.g. water, air, noise and soil) job hazard analyses, safe work procedures, work method statements and material safety data sheets (MSDS) enterprise procedures for the receipt of requests for information and release of information data and results enterprise procedures for the confidentiality and security of enterprise information
Environmental information	Environmental information may include: details of legislation, regulations, guidelines, standards, codes of practice, licence conditions, approvals and permits enterprise environmental management plans, policies, strategies, procedures, required actions site/project initial advice statements and risk/impact assessments records of site consultations with interested parties site/project environmental reports (e.g. weekly/monthly monitoring of air, water and noise) flora and fauna survey results environmental data sets, such as satellite imagery and remote sensing data geophysical, geochemical, geological, hydrological and meteorological data ecological data, such as distribution of vegetation, fauna and pests social science data, such as demographic and census information land use data, zoning and property classifications historical records and photographs enterprise information about sites/projects/programs for stakeholders and interested parties entries for enterprise website cost, quantities and time estimation contractual variations and claims notification of environmental issues and problems internal environmental audit/inspection findings environmental training records
Customers	Customers may include: internal customers, such as site environmental officer, environmental manager, construction manager, operations manager and project manager external customers, such as regulatory authorities, government departments, suppliers, contractors, consulting engineers, scientists, planners and community groups
Sources of information	Sources of information may include: enterprise intranet/information management system contractors providing environmental services government departments and agencies (e.g. environment, climate change, agriculture and mining) regulatory authorities utility authorities/companies (e.g. water, gas and electricity) land title office and Valuer General local government records Geoscience Australia Australian Social Science Data Archive internet, library/archive collections, annual reports and community newsletters media reports (e.g. TV, video, audio and photographs)
Occupational health and safety (OHS) and environmental management requirements	OHS and environmental management requirements: all operations must comply with enterprise OHS and environmental management requirements, which may be imposed through state/territory or federal legislation - these requirements must not be compromised at any time all operations assume the potentially hazardous nature of samples and require standard precautions to be applied where relevant, users should access and apply current industry understanding of infection control issued by the National Health and Medical Research Council (NHMRC) and State and Territory Departments of Health